We support 1 year limited warranty on RV Bowls products (only for personal use).
RV Bowls wants you to be 100% satisfied with your new hookah bowl. You may return all unused items purchased at RVBowls.com within 30 days of the original delivery for a refund (less shipping costs). For domestic returns, we do not charge a restocking fee, however “refused” international orders are subject to a 15% restocking fee. Please be sure to carefully read the instructions below on how to return/exchange an item. We will replace or exchange defective or broken items free of charge within the limitations of the 30 day time period and the unused condition of the returned items. For returns/exchanges other than broken or defective items, the customer maintains responsibility for the return shipping amount.
All returns will be replaced or returned after item was thoroughly inspected (photos with damaged bowl are required).
We are not responsible for delivery terms, but we always provide parcel tracking number. Usually delivery period takes from 7 to 21 days (depends from country).
In case of item damage during delivery, please be ready to provide photos. It helps us to to collect compensation from insurance service or the delivery service.
How to retun or exchange an item?
Please contact with us and in message field describe your problem –> CONTACT US